Central Carolina Hospital Earns High Patient Satisfaction Recognition

Patients have been strongly satisfied with the care they’ve received at Central Carolina Hospital in 2017, according to data gathered by an independent third party. In accordance with federal law, patients who’ve been discharged from the hospital are surveyed each month by a third party to measure satisfaction on topics such as communication with doctors and nurses, responsiveness of hospital staff, pain management, and more.

In categories including “overall rating of hospital,” “communication with nurses,” “communication with doctors,” “communication about medicines,” “responsiveness of hospital staff,” “pain management,” “discharge information,” “transition of care,” and “hospital environment,” patient satisfaction responses throughout the year have either fully met or exceeded expectations.

“Making sure our patients leave here satisfied with the care they’ve received is a large part of making the community healthier, and it’s one of our top priorities,” said Regina Harriston, CCH’s interim chief nursing officer. “We’re thrilled that we’ve been able to meet or exceed our expectations and give our patients the great care they expect when they come here.”

Hairston and CEO John Maxwell credited CCH’s great patient care staff and the hospital’s implementation of several initiatives – from the “five foundational tools” (the use of tactics such as briefs, huddles, learning boards, and more) to hourly rounding and bedside shift reporting – as well as capital investments from owner Duke Lifepoint valued at more than $4.5 million over the last year and half, providing new equipment and hospital improvements for a solid base for patient satisfaction.

“We work every day to find ways to deliver the top level of care for patients in this community,” Maxwell said.